At Cowboy Calling, we know that waiting for your order is the least exciting part.

That's why we work with trusted express carriers to get your Cowboy Calling pieces to you as quickly and safely as possible — wherever in the world you're calling from.

UK DELIVERY

For UK orders, we offer DHL Next Business Day Delivery.

We choose to work with DHL to provide a fast, tracked and reliable delivery service. While this may be a little more expensive than standard shipping options, getting your order to you quickly and safely is something we believe is worth prioritising.

Shipping rates are displayed at checkout before you complete your purchase.

Once your order has been dispatched, you'll receive tracking information so you can follow its journey to you.

Please note that Next Business Day Delivery refers to the carrier's delivery service from the point of dispatch and does not include our order processing time.

Orders placed over weekends or UK public holidays will be processed on the next available business day.

ORDER PROCESSING

We always aim to process and dispatch orders as quickly as possible.

During normal trading periods, orders are typically processed promptly during our Monday–Friday working days.

During particularly busy periods — including new collection launches, major product drops and restocks — please allow an additional 24–48 hours for your order to be processed and dispatched.

Cowboy Calling is an independent and rapidly growing brand, and launches can result in a significantly higher volume of orders arriving within a very short period of time.

Our team will always work to get through your orders as quickly as possible, but this additional processing window allows us to carefully prepare and quality-check every order before it leaves us.

We promise it'll be worth the wait.

PRE-ORDERS

Please note that items marked as PRE-ORDER are not available for immediate dispatch.

An estimated dispatch or delivery timeframe will be clearly stated on the individual product page before you place your order. By purchasing a pre-order item, you are placing an order for an item that is due to become available at a later date.

Selecting Next Business Day, Express or any other expedited shipping service at checkout does not change the advertised pre-order timeframe. Your chosen shipping service begins once your order is ready and has been dispatched.

For example, if a product is listed as “Pre-order — estimated dispatch September” and you select DHL Next Business Day Delivery, your order will be dispatched in line with the stated pre-order timeframe and DHL's Next Business Day service will apply from the date of dispatch.

Please check the estimated pre-order timeframe shown on the product page carefully before completing your purchase.

ORDERS CONTAINING PRE-ORDER & IN-STOCK ITEMS

If your order contains both in-stock and pre-order items, our team will contact you to confirm how you would like your order to be fulfilled.

You can choose to:

• Wait and have your complete order dispatched together once your pre-order item becomes available; or

• Have your in-stock item(s) dispatched separately, with your pre-order item(s) following once they become available.

Where possible, we recommend having your complete order dispatched together. Consolidating shipments helps us reduce unnecessary packaging and additional journeys, supporting our efforts to minimise the environmental impact of each order.

If you would prefer your available items to be dispatched separately, our team will be happy to arrange this for you. Please note that an additional shipping charge may apply to separate shipments.

PRE-ORDER DELIVERY ESTIMATES

Any estimated pre-order dates provided are given in good faith and based on the latest information available to us from our production and logistics partners.

While we always work hard to meet the advertised timeframe, pre-order dates are estimates and may occasionally be affected by circumstances outside of our control.

If there is a significant change to the expected availability of your pre-order, we'll communicate any relevant updates with you by email.

EU & INTERNATIONAL DELIVERY

Cowboy Calling ships worldwide.

For our EU and international customers, we ship DDP — Delivered Duty Paid.

This means applicable duties, taxes and import charges are handled as part of your order, so you shouldn't receive an unexpected customs bill at your door before your parcel can be delivered.

We want you to know what you're paying upfront, making ordering Cowboy Calling from outside the UK as simple as possible.

Available shipping services and prices will be displayed at checkout based on your delivery location.

INTERNATIONAL DELIVERY TIMES

International customers can select from the available shipping services presented at checkout.

Estimated transit times vary depending on the destination and service selected. Express services may include carriers such as DHL Express and FedEx International Priority, depending on your location.

As a general guide:

DHL Express: approximately 1–3 business days
FedEx International Priority: approximately 1–3 business days

The most relevant estimated delivery timeframe for your destination will be displayed at checkout.

Please remember that estimated carrier delivery times begin once your order has been processed and dispatched.

International delivery times are estimates and may occasionally be affected by customs processing, local carrier delays, adverse weather, public holidays or other circumstances outside Cowboy Calling's reasonable control.

TRACKING YOUR ORDER

Once your order has been dispatched, you'll receive a shipping confirmation containing your tracking information.

Please allow a short period of time for your tracking information to become active after receiving your dispatch confirmation.

We recommend keeping an eye on your tracking once your order has been dispatched, particularly for international deliveries where the courier may contact you regarding delivery.

DELIVERY ADDRESSES

Please make sure your shipping address is complete and correct before placing your order.

Customers are responsible for providing accurate delivery information at checkout.

If you notice an error in your delivery address after placing your order, please contact info@cowboycalling.co.uk as soon as possible.

We'll always do our best to help, but once an order has entered the fulfilment or shipping process, we cannot guarantee that an address can be amended.

FAILED & RETURNED DELIVERIES

If a parcel is returned to Cowboy Calling because of an incorrect or incomplete address supplied at checkout, failed delivery attempts, refusal of delivery or failure to collect the parcel from the courier, additional shipping charges may apply if you would like the order to be resent.

We'll contact you if an order is returned to us to discuss the available options.

DELIVERY DELAYS

While we work with trusted delivery partners and select fast, reliable services, occasional delays can happen once a parcel has left us.

Carrier delivery estimates are provided as a guide and cannot be guaranteed where delays occur outside of our reasonable control, including severe weather, customs processing, public holidays, carrier network disruption or other unforeseen circumstances.

If your tracking hasn't updated or your parcel appears to be significantly delayed, please contact info@cowboycalling.co.uk and we'll be happy to help.

LOST OR DAMAGED PARCELS

If you believe your parcel has been lost in transit or it arrives damaged, please contact info@cowboycalling.co.uk with your order number and details of the issue.

For parcels that arrive damaged, we may ask you to provide photographs of the parcel and packaging to help us raise an investigation with the courier.

We'll work with the relevant delivery partner to investigate and help resolve the issue as quickly as possible.

SHIPPING COSTS

Shipping costs are calculated based on your delivery destination and the service selected.

The available shipping options and applicable charges will be clearly displayed at checkout before payment is completed.

Where multiple delivery services are available, you can select the option that best suits you.

NEED HELP?

If you have any questions about shipping, tracking, pre-orders or your delivery, please contact us at info@cowboycalling.co.uk and we'll be happy to help.

COWBOY CALLING
Find Your Calling.