Contact information
Need a little help? We're here for you.
Whether you have a question about your order, sizing, shipping, returns or anything Cowboy Calling, our team will be happy to help.
CUSTOMER CARE
For all customer enquiries, please contact:
Our customer care hours are:
Monday – Friday
Excluding UK public holidays
We aim to respond to all enquiries within 1–2 business days.
During particularly busy periods, including new collection launches and major restocks, response times may be slightly longer due to the volume of enquiries we're receiving. We appreciate your patience while our team works through every message.
GETTING IN TOUCH ABOUT AN ORDER
If you're contacting us about an existing order, please include your order number in your email so we can help you as quickly as possible.
For delivery enquiries, it's also helpful to check the tracking information provided in your dispatch email before contacting us, as this will usually contain the most up-to-date information on your parcel.
RETURNS & EXCHANGES
To request a return or exchange, please email info@cowboycalling.co.uk within the timeframe outlined in our Returns & Refunds Policy.
Please include your order number and the item(s) you wish to return or exchange.
PRE-ORDERS
If your purchase contains a pre-order item, please check the estimated timeframe shown on the product page and your order information before contacting us.
Please remember that selecting an express delivery service does not change the advertised pre-order timeframe. Your selected delivery service begins once your order is ready and has been dispatched.
BUSINESS, PRESS & COLLABORATIONS
For business, press, wholesale or collaboration enquiries, please contact:
Please include as much relevant information as possible and we'll make sure your enquiry reaches the right person.
A LITTLE NOTE FROM US
Cowboy Calling is an independent and rapidly growing brand, and every order and message genuinely matters to us.
Our team works hard to respond to enquiries as quickly as possible while continuing to pack, quality-check and dispatch your orders with the care they deserve.
Thank you for being part of the Cowboy Calling journey.
COWBOY CALLING
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