Swap Protect is optional package protection you can add at checkout. It's provided by our partner Swap Commerce and gives you peace of mind while your Cowboy Calling order is on its way to you.
Protection only applies to orders where Swap Protect was selected and paid for at checkout.
Swap Protect covers eligible orders that are:
Swap Protect doesn't cover items that are faulty, the wrong size or no longer wanted. These are handled under our Returns policy.
Orders placed without Swap Protect, and parcels sent to an incorrect or incomplete address supplied at checkout, aren't covered.
Submit your claim through our Claims Portal. You'll need:
If your tracking shows your parcel as delivered but you can't find it, please check with neighbours and any safe place first.
Claims must be submitted within 30 days of your order date.
Claims are reviewed by Swap. Approved claims may be resolved with a replacement (subject to stock availability), a refund or store credit.
Swap may ask for more information before making a decision, and may decline claims that don't meet its eligibility criteria.
The Swap Protect fee is non-refundable, including where an order is returned, exchanged or refunded.
If you have any questions about Swap Protect or a claim, email us at help@cowboycalling.co.uk and we'll be happy to help.
Swap Protect is provided by Swap Commerce and doesn't affect your statutory rights. Full terms can be found in Section 20 of our Terms of Service.
COWBOY CALLING
Be the first to know about new collections and special offers.
