RETURNS

At CC, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your order, our returns policy allows you to return items within 14 days of receiving them, subject to the conditions outlined below.

• 1. Time Frame: Items must be returned within 14 days from the date of delivery.
• 2. Condition: Items must be unworn, unwashed, and in their original condition with all tags and labels attached.
• 3. Packaging: Items must be returned in their original packaging.
• 4. Please take care when trying on our items. Any items returned that have pulls, fake tan or heavily perfumed will not be eligible for a return. 
• 5. Our Trucker hats are final sale and cannot be returned or exchanged, Please double check your order before completing your purchase.

• 1. Request a Return: Contact our customer service team at info@cowboycalling.co.uk within 14 days of receiving your order to initiate a return. Please include your order number and the reason for the return.
• 2. Return Authorization: Once your return request is approved, you will receive return instructions.
• 3. Shipping the Return: Pack the items securely with original packaging. Ship the package using a trackable shipping method to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
• 4. Inspection and Refund: Once we receive your return, we will inspect the items to ensure they meet the return eligibility criteria. If approved, a refund will be issued to your original method of payment within 10 business days. You will receive a confirmation email once your return has been processed.

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

All our pieces go through many quality control checks before sending out. We wont ship out any items that are damaged or defective. Should you have an issue, please email info@cowboycalling.co.uk

Pre-Order Policy

Thank you for choosing to pre-order with us! By placing a pre-order, you are securing an item before its official release, ensuring you’ll be among the first to receive it. Below are the key details of our pre-order policy:

1. Availability & Release Dates

   • Pre-ordered items are not yet in stock, and their release dates may be subject to change. We will notify you of any changes to the expected shipping or delivery dates via email.
   • Release dates are estimates and may vary depending on production or manufacturer delays. We are committed to keeping you informed every step of the way.

2. Payment

   • Full payment is required at the time of the pre-order to reserve your item.
   • If there are any delays or issues with your pre-order, we will provide you with options for a refund or a modified delivery timeline.

3. Shipping & Delivery

   • Pre-orders are shipped as soon as the item becomes available, and we prioritize pre-order shipments to ensure early delivery.
   • Shipping times are based on the expected release date. However, please allow extra time for delivery if there are unforeseen delays.

4. Cancellations & Modifications

   • Pre-orders may be canceled or modified within 30 days of placing the order. After this period, cancellations may be subject to a restocking fee or other terms.
   • If you wish to cancel your pre-order, please contact us at info@cowboycalling.co.uk for assistance.

5. Returns & Exchanges

   • Pre-ordered items are subject to the same return and exchange policy as regular items, unless otherwise specified. If the item is faulty or damaged upon arrival, we will offer a replacement or refund.
   • For general returns, pre-order items must be returned within 14 days of delivery, in new and unused condition, unless the product is part of a final sale or special promotion.

6. Customer Support

   • If you have any questions or need assistance with your pre-order, our customer service team is happy to help. You can contact us at info@cowboycalling.co.uk, and we’ll get back to you as quickly as possible.

By placing a pre-order, you agree to the terms outlined in this policy. We appreciate your support and are excited to bring you our latest products!

Cowboy Calling ships all of our parcels from our warehouse Monday-Friday (Excluding Public and Bank Holidays)

We currently use DHL to manage our shipments which are Next Day Delivery for UK and 1-3 Business Days USA, CAN, EU.

Cowboy Calling is not responsible for any import, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government.

Please allow 24 hours while we prepare your order during our busy seasons and with the launch of new products. Full Returns & Pre-Order details see our Returns Page.

For any questions or concerns regarding our returns policy, please reach out to our customer service team at info@cowboycalling.co.uk. We are here to help and ensure you have a positive shopping experience with Cowboy Calling.

Thank you for shopping with us!

CC Team,