Refund policy



RETURNS

You have 14 days from the date your order is delivered to notify us that you wish to make a return. Once your return has been requested, you then have 14 days to send your item back to us.
To be eligible for a return, items must be:
  • Unworn and unused, other than being tried on as you would in-store
  • Unwashed
  • Returned with all original tags and labels attached
  • Returned with any original packaging supplied with the item
  • Free from make-up, fake tan, deodorant, fragrance, pet hair, marks, staining or other signs of wear
  • Trucker hats are non-reundable due to hygiene reasons.
Please take care when trying on your Cowboy Calling pieces. We reserve the right to make an appropriate deduction from your refund where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and fit, resulting in a reduction in its value.
Customers are responsible for the cost of returning unwanted items. Where our return shipping label is used, a £5.55 return shipping fee will be deducted from your refund. Please ensure all items are securely packaged for their journey back to us. If you are exchanging, the cost of return and redelivery is £11.10 and will be sent via email to complete additional cost.
HOW TO MAKE A RETURN

To request a return, please contact info@cowboycalling.co.uk within 14 days of receiving your order.
Please include:
  • Your order number
  • The item(s) you wish to return
You do not need to provide a reason for your return, although you're always welcome to let us know.
Once your return request has been received, we'll provide you with the relevant return instructions and return shipping label.
Your return must then be sent back to us within 14 days of notifying us that you wish to return your order.

REFUNDS

Once your return reaches us, it will be inspected to ensure it meets our returns criteria. Approved refunds will be issued to your original payment method. We aim to process returns as quickly as possible. Once your refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider. You will receive an email confirmation once your refund has been processed.

EXCHANGES

Need a different size? We're happy to offer exchanges on eligible clothing items, subject to stock availability.

To request an exchange, please contact info@cowboycalling.co.uk within 14 days of receiving your order, including your order number and the size you would like to exchange for.
Once your exchange has been approved, we'll provide you with a return shipping label and instructions. Your item must be sent back to us within 14 days of requesting your exchange. Items being exchanged must meet the same return conditions outlined above: unworn, unwashed, with all original tags and labels attached and free from make-up, fake tan, fragrance, deodorant, pet hair, marks or other signs of wear. Once your item has been received and inspected, we'll arrange for your replacement size to be dispatched.
Exchanges are subject to stock availability. If your requested size is no longer available, we'll contact you to arrange an alternative or refund.

FAULTY OR DAMAGED ITEMS

Every Cowboy Calling piece goes through quality control before leaving us.
In the unlikely event that you receive an item that is faulty, damaged or not as described, please contact info@cowboycalling.co.ukimmediately your order number and photographs showing the issue.

PROMOTIONS & PRICE ADJUSTMENTS 

Discount codes and promotional offers are valid only during the advertised promotional period and are subject to any terms associated with that promotion.
Promotional discounts cannot be retrospectively applied to orders placed before a promotion begins, and we do not offer price adjustments on previous purchases solely because an item is subsequently reduced or included in a promotion.
Purchasing an item during a promotion or sale does not affect your statutory return rights.

NEED HELP?

If you have any questions about a return or exchange, please contact us at info@cowboycalling.co.uk and we'll be happy to help.
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